My flashlight does not turn on or charge—Possible cause/solutions:

A.Beforeyouuseorchargetheflashlight,pleaseunscrewthetailcaptotaketheinsulatingfilmoutfromtheflashlightandtryagain.B.Thetailcapneedstobescreweddowntightly.Pleasetryswabbingthecontactsinthetailcapwithsomerubbingalcoholtothoroughlycleanthem.C.Iftheflashlightstillcannotbeturnedonorcharged,connecttheflashlighttoapoweredchargingcable.Ifthelightturnsonwhilebeingcharged,thismeansthebatteryisdefective.Ifthesestepsdonotwork,pleasecontactusandwecantrytoassistyoufurther.

How long is the warranty and what does it cover?

Ourwarrantiesvaryfrom2to5yearsforourheadlamps.Foraspecificproduct,pleaserefertothewarrantyperiodstatedatthebottomofeachproductslistingpage.Pleaseclickthislinkhttps://www.olightworld.com/warranty/73/warrantytolearnmoreaboutourwarrantypolicy.Ifyouhaveanyfurtherquestions,pleasecontactusviacustomer-service@olightworld.com.Wewillgetbacktoyouassoonaspossible.

1.CR123A(non-rechargeable):A.Whichlightsutilizethenon-rechargeablebattery?⬤BaldrRL⬤BaldrProB.CanIputotherbatteriesfromdifferentbrandintoBaldrProandBaldrRL?WerecommendyouavoiddoingthisandyouuseOlightbatteriesinyourlightsothatitcanhavetheoutputneededtoreachthehighestsetting.2.RechargeablebatteryA.CanIchargeOlight’sCustomizedbatteriesoutsideoftheflashlightinanexternalcharger?No.Thesebatterieshavecustomizedendswithdualpolaritycontacts.Thiscannotchargesafelyinanexternalcharger.

My flashlight will not access Turbo mode-- Possible cause/solutions:

A.Whenthebatteryislow(onlythreeorlesspowerindicatorlightsareon),theflashlightdoesnothaveaccessturbomode.Youneedtofullychargethebattery.B.Thisflashlighthasautomaticthermalmanagement.Itwillautomaticallydecreasetheoutputinordertopreventoverheating,andmakesuretheflashlightbodytemperatureisnomorethan131Fahrenheitdegree.Whenthebodytemperaturegetstoohigh,Turbomodeisrestricted.

What is the Brightest Headlamp? /Which Headlamp has the Longest-lasting Battery?

ThebrightestheadlamponourlististhePerun.Themaximumoutputis2,000lm.ThePerunwillhavethelongest-lastingbatteryandcouldlastfor10daysonceit’sfullychargedat5lumens.

1.Mychargerstoppedworking,whatisgoingon?A.Pleaseconnectthechargertoamentalobjecttoseeifitturnsred.Ifitisstillgreen,thenitseemsyourchargercordisdefective.Weprovidea2-yearwarrantyforthecharger.Ifitisunderwarranty,wewillgladlysendthenewonetoyou.B.Wesuggestbeingsureyouareusingagoodquality5V1Aor2AUSBpoweradaptertobesurethatthechargingcordisgettingsufficientcurrenttochargeyourlighteffectively.2.WhydoesthePL-MINI2/Baldrmini’smagneticportrepelthecharger?Wewouldkindlyletyouknowthatthechargerforpl-mini2/Baldrminiismarkedas“special”,pleasemakesureyouusetherightone.The“special”magneticchargershavereversepolaritytoeliminatethechanceofusingthewrongcharger.3.Thechargingindicatorledisabnormal/flashing.A.WhentheincludedMCCconnectstolowqualityUSBpoweradapter,thechargingindicatormayflash.Pleasemakesuretouseastableandgood5V1Aor2Apoweradaptertocharge.B.WhentheflashlightisbeingchargeonlytheMCCchargingindicatorwilllightup,thepowerindicatorattheswitchwillnot.Whenusingtheflashlight,theoutputlevelindicatorandpowerindicatorattheswitchwilllightupfor10secondwhenturningontheflashlight,orafteroutputlevelandpowerlevelischanged.

My flashlight automatically turns off sometimes-- Possible cause/solutions:

A.Thisflashlighthasatimerfunction.Theshortertimerlasts3minutes;Longertimerlasts9minutes.TimerOperation:Whenthelightison,doublepresstheswitchandholdituntilitflashes,flashingoncemeansshortertimer,flashingtwicemeanslongertimer.Whenthetimeisover,theflashlightwillshutoffautomatically.Pleasereadthemanualcarefullytocheckwhetheryouareenteringtimermodescorrectly.B.Ifyouhavefullychargedyourflashlightanditcontinuestoturnoffonitsown,itmayneedanewbattery.

When will you provide more headlamp options?

Thanksforyourinquiry!Wehaveworkedhardontheheadlampsthatwecurrentlyoffer.Weareexcitedtobeabletogathermoreideasandintroducesomegreatnewideas!Pleasestaytuned!WealsotrytomakeallofourEDCflashlightsasversatileaswecansotheycanmeetallyouroutdooractivityneeds.